FAQ

When will I receive my parcel?
You’ll receive within 3-4 working days
Can I check my parcel?
No, you are not allowed to open the parcel before payment because this is not the policy of any courier company.
How can I track my parcel?
Before dispatching you’ll receive a courier tracking ID.
How long do I have to initiate my request for a replacement?
You can initiate your request for replacement within 7 days of delivery. For example: If you received your order on the 4th , then you have until the 11th to request a return.

How do I pack my return parcel to make sure it arrives in adequate condition?
You have to pack your parcel properly as received.

Do I have to pay for shipping charges when I replace a product?
Yes, you have to pay shipping charges, and then you will receive your product on zero COD.

How long will it take to receive my replacement?
It will take between 5 and 13 days to send you the replacement product, depending on your location.